HOW DO I QUALIFY FOR FREE SHIPPING?
Our FREE Shipping offer applies to all shipping addresses within California state ONLY. All locations outside of California and internationally will be charged for shipping respectively. Please contact us at enquiries@jbsgenerators.com for further enquiries.
WHAT TYPES OF SHIPPING DO YOU OFFER?
Standard Shipping: 7 – 10 Business Days
Express Shipping: 2 – 3 Business Days
Please note; We will ship your item only after the full payment is confirmed. Your order is confirmed once the payment arrives in our bank account.
HOW DO I TRACK MY ORDER?
To track your order, simply log into your account on our website. Click on the Track Order Page. Follow the prompt instructions. Or contact us at delivery@jbsgenerators.com
WHAT COUNTRIES DO YOU SHIP TO?
We offer worldwide delivery service. Our in-house logistic services help us achieve this. We also work with affiliate logistics companies. All shipments are from our distribution center located in Yuba City, California, USA.
NOTE: International orders might be subject to pay import duties and taxes upon delivery.
CHANGING OF SHIPPING ADDRESS:
Please make sure the shipping address you provide is correct. We will assess additional charges if you wish to change your shipping address after your order has left our warehouse. These charges vary and once determined, must be collected before an address change is authorized.
WHAT IS THE CUT-OFF TIME FOR EXPRESS SHIPPING?
All express orders must be submitted before 2:00 PM (PST) Monday – Friday. This ensures they are processed for shipping on the same day. Orders submitted after 2:00 PM (PST), will be processed for shipping on the next business day.
*2-3 Business Day delivery is based on how quickly we get the confirmation of your items full payment in our bank account. External factors can delay delivery times.
Please note; Alaska, Hawaii and other US Territories are subject to shipping charges.
INSPECTION AND ACCEPTANCE:
We will require only the customer’s signature or anyone authorized by the customer upon delivery.
Customer shall inspect the Goods immediately upon receipt. Within seven (7) calendar days of such receipt, the customer shall give JBS Generators a full and final written statement. This statement should include any and all purported defects and nonconformity of the Goods received, in case of damage.
If a customer fails to give such written notice within the seven (7) calendar day period, the customer will be considered to have irrevocably accepted the Goods. The customer shall also bear the expense of inspection under all circumstances.
When we deliver a shipment to you, you must inspect the package and its contents. Then, sign the receipt. Be sure you receive the number of goods you sign for. Inspect each item for signs of damage; look for crushed, torn, open, or unsealed tape, etc. DO NOT accept ANY damaged goods.
FORCE MAJEURE:
If performance by JBS Generators is delayed, limited or otherwise made impracticable or burdensome by reason of any cause beyond JBS Generators reasonable control, including, without limitation: Acts of God; fire, flood, explosion; vandalism, sabotage; riot, civil unrest, war, insurrection; severe weather; failure, curtailment; acts or omissions of customer, its agents or representatives; changes or additions to any Order; strikes, labor difficulties; or any existing or future laws, acts, orders or decrees of any government or regulatory body; then;
(i) JBS Generators shall not be liable for any loss or damage arising therefrom,
(ii) JBS Generators shall be excused from performance to the extent that and for so long as such performance is delayed or made impracticable or burdensome by such cause, and
(iii) JBS Generators may adjust the price of the Goods accordingly.
INVENTORY:
For goods held in JBS Generators inventory beyond the scheduled delivery date as a result of customer’s failure or refusal to accept delivery are subject to a storage charge, and if the goods are not collected by the customer within 30 days of placing an order, JBS Generators have the right to resell the goods and reschedule a new delivery date for the customer.
CANCELLATION:
In order to request a cancellation, you are required to send email notification with your Name and Order Number to sales@jbsgenerators.com not later than the next business day after placing your order. You will receive an email confirmation receipt within 1-2 Business Days. Cancellation requests for order made after the next business day after placing an order, will not be accepted. If you cancel/refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs in addition to a 30% restocking fee. If after you place your order and you decide to cancel your order, we will gladly do so only if the order has not been shipped. To cancel, you must notify us no later than the next business day after placing your order.
Need help regarding your delivery?
Contact us at delivery@jbsgenerators.com